App Support

How do I get an account?

Accounts are issued by your school, not by this app. Your school administrator creates student accounts and hands out the sign-in details.

Parents do not need a separate account. Sign in on the Parent tab with the Google or Microsoft address your school has on file for you, and your children will appear automatically. If nothing appears, your school has not yet added that address to your child's record — ask the school office to add it.

The app is free and there is nothing to buy inside it.

Common questions

I forgot my password.

Ask your school administrator to reset it. We cannot reset school accounts on their behalf.

My timetable, grades or assignments look wrong or empty.

This data comes directly from your school. Contact your teacher or the school office so they can correct it at the source.

I tapped a live class and nothing opened.

Your teacher publishes the link for each class. If it has not been published yet, the class cannot be opened.

An activity says it is locked.

Your teacher controls when an activity opens. It will unlock when they release it.

The app crashes or will not load.

Check your internet connection, then close and reopen the app. If it continues, email us with your device model and operating system version.

Contact us

Email support@rubwaeducation.com and include your school name and, if you are a student, your username. We reply on working days.

Schools interested in using the Rubwa platform can reach the same address and we will put them in touch with our team.